Minimum order, shipping, guarantees, testing and white label — the terms that apply to every order.
No. There is no minimum order. Most partners start with a single trial box of 10 vials and scale from there.
There is no storefront or checkout. Message us on WhatsApp or by email with the compound, quantity and destination. We reply with the current price list and availability, usually within one business day.
No. Pricing and the full catalog are shared on request. Volume tiers apply from a single trial box upward.
Shipping is free on orders of USD 500 and above, and a flat USD 45 below that. Orders ship factory-direct with tracking and typically arrive in 10 to 15 days.
Every order includes one free reshipment. Larger orders ship in split parcels by default to reduce risk. If the reshipment also fails, the product value is refunded.
If a batch tests under 98% purity, or under 95% of the labelled quantity, at an accredited lab, you receive a 100% refund. It is a refund, not a store credit.
Yes, independent testing is welcomed. On any single order of 20 boxes or more (bacteriostatic water not counted), pick any vial from your order and have it tested at an accredited lab. Send us the lab report together with the lab's invoice, and we reimburse the invoiced testing cost in cash, up to USD 300 per order, whatever the result. On smaller orders, the same reimbursement applies if the result fails our purity guarantee.
Every vial carries a printed lot number. Send that lot number to us on WhatsApp and we tell you where that exact batch stands: if the third-party report has been issued you receive it as a PDF, and if testing is still in progress we say so. We do not send generic certificates.
Yes. Vials are LYOPEP-labelled by default. Unlabelled vials or your own brand label are available on request, and drop-shipping is available for established partners.
All compounds are supplied as lyophilized powder in sealed glass vials, packed in boxes of 10. Store at -20 degrees Celsius and protect from light.
All products are chemical reference materials supplied strictly for in-vitro laboratory research. They are not for human or veterinary use. By ordering, the purchaser confirms they are a qualified researcher or research organisation.
We never message first. Our only official contacts are the WhatsApp number, Discord server and email address listed on the contact page of lyo-pep.com. Verify the contact before sending any payment.